Driver Terms of Use

FLO^® DRIVER TERMS OF USE – CANADA

Last Updated: October 16, 2023

PLEASE REVIEW THESE DRIVER TERMS OF USE CAREFULLY. FLO and its affiliates operate and manage a network of Charging Stations across North America. By creating a FLO User Account, accessing Charging Stations on the FLO Network and/or on Roaming Networks, or using the FLO Network as a FLO Guest, you agree to these Driver Terms of Use. ALL OF THE SERVICES OFFERED BY FLO ON THE NETWORKS ARE CONDITIONAL ON YOUR ACCEPTANCE OF THESE DRIVER TERMS OF USE. If you already have a FLO User Account, your continued access to that account and any services offered by FLO on the Networks shall constitute your acceptance of these Driver Terms of Use. Your use of any services offered by FLO on the Networks as a FLO Guest shall also constitute your acceptance of these Driver Terms of Use. IF YOU DO NOT AGREE TO THESE DRIVER TERMS OF USE YOU SHOULD CEASE USING THE NETWORKS AND YOU SHOULD CANCEL YOUR FLO USER ACCOUNT IF YOU HAVE ONE BY FOLLOWING THE INSTRUCTIONS UNDER THE ‘DELETE MY ACCOUNT’ FEATURE IN THE FLO MOBILE APP UNDER THE ‘ME’ AND ‘MY ACCOUNT’ TABS.

THESE DRIVER TERMS OF USE APPLY TO YOUR USE OF YOUR FLO USER ACCOUNT AND/OR THE  NETWORKS FROM WITHIN CANADA. Pour obtenir une copie des Conditions d’utilisation FLO pour les conducteurs en français, veuillez visiter:  https://www.flo.com/fr-CA/driver-terms-of-use/. IF YOU ARE ACCESSING OR USING YOUR FLO USER ACCOUNT OR THE NETWORKS FROM WITHIN THE UNITED STATES, YOU ARE SUBJECT TO OUR US DRIVER TERMS OF USE WHICH ARE AVAILABLE AT: https://www.flo.com/driver-terms-of-use/.

NOTE:  THESE DRIVER TERMS OF USE CONTAIN AN ARBITRATION AGREEMENT THROUGH WHICH THE PARTIES ARE AGREEING TO HAVE DISPUTES RESOLVED THROUGH BINDING ARBITRATION AND ARE WAIVING THEIR RIGHT TO BRING A CLASS ACTION LAWSUIT OR TO HAVE A TRIAL IN FRONT OF A JURY OR A JUDGE.  THESE DRIVER TERMS OF USE ALSO CONTAIN CERTAIN LIMITATIONS ON LIABILITY AND DAMAGES AND DISCLAIMERS OF EXPRESS AND IMPLIED WARRANTIES.

1. Defined Terms

Access Card: a radio frequency identification (RFID) card allowing FLO Users access to Charging Services on the FLO Network and some Roaming Networks, bearing a unique identification number and enabling a Charging Station to identify a FLO User and the corresponding FLO User Account.

Charging Fees: charges to FLO Users or FLO Guests for Charging Services.

Charging Services: services enabling a FLO User or FLO Guest to charge the battery of their EV at a Charging Station through the Networks.

Charging Session: a continuous session during which a FLO User or FLO Guest uses a Charging Station to charge an EV battery.

Charging Station: EV supply equipment or a direct current fast charger that provides Charging Services.

EV: an electric vehicle.

FLO: Services FLO Inc., having its head office and principal place of business at 2800 Louis-Lumière, Suite 100, Quebec City, Province of Quebec, G1P 0A4.

FLO Guest: you, an EV driver who has accessed the Charging Services and by doing so agreed to these Driver Terms of Use but without creating a FLO User Account.

FLO Mobile App: FLO’s mobile application that is available for download on mobile equipment, giving FLO Users access to their FLO User Account, and FLO Users and FLO Guests access to Charging Services on the Networks and information regarding the Networks, including mapping of the Charging Stations available for use on the Networks.

FLO Network: a network of Charging Stations across North America operated and managed by FLO and its affiliates.

FLO User: you, an EV driver who has created a FLO User Account and by doing so agreed to these Driver Terms of Use.

FLO User Account: an account created by a FLO User on the FLO Website or FLO Mobile App that gives FLO Users access to the Charging Services and allows them to deposit funds to pay for the Charging Services.

FLO Website: FLO’s website, located at www.flo.com/en-CA/, giving FLO Users access to their FLO User Account information and giving FLO Users and FLO Guests access to information regarding the Networks, including mapping of the Charging Stations available for use on the Networks.

Networks: the FLO Network and the Roaming Networks.

Roaming Networks: EV charging networks not operated or managed by FLO but on which FLO Users are permitted to obtain Charging Services using their FLO User Accounts.

Taxes: applicable tax, if any, applied to the Charging Fees and any other services provided by FLO or a Roaming Network with respect to the Charging Services, including but not limited to goods and services tax/harmonized sales tax imposed by the federal and/or any provincial, territorial or municipal government (each, a “Tax”).

All references to currency are Canadian dollars.

2. Acceptance of Driver Terms of Use

By using the Networks from within Canada, you agree to be bound by these Driver Terms of Use (the “Driver Terms of Use”), the terms of use of the website https://www.flo.com/en-CA/terms-and-conditions/ (the “Website Terms of Use”), our privacy policy available at https://www.flo.com/en-CA/privacy-policy/ (the “Privacy Policy”) and any terms and conditions of sale or warranties provided during your purchase or use of any of our products or services, including without limitation any warnings or other terms posted on or near Charging Stations within the Networks (collectively, “Point-of-Sale Terms”), all of which govern our relationship with you. By using the Networks from within the United States, you agree to our US Driver Terms of Use without any further action.

The Driver Terms of Use constitute a contract between you and FLO regarding access to and use of the Networks. FLO invites you to read the Driver Terms of Use carefully before using the Networks, or the FLO Website, the FLO Mobile App, or any of our social media pages or transactional pages (collectively, the “Sites”) and to contact FLO’s webmaster if you have any questions at webmaster@flo.com.

In the event of any direct inconsistencies between these Driver Terms of Use, the Website Terms of Use, the Privacy Policy, and any Point-of-Sale Terms that cannot be resolved based on specific language or references between them, these Driver Terms of Use shall control.

3. Changes to Driver Terms of Use

FLO reviews these Driver Terms of Use regularly to make sure they accurately reflect our processes and operations and any changes we may make to them. Therefore, FLO may change these Driver Terms of Use periodically and it reserves the right to do so at its sole discretion. If we change these Driver Terms of Use, we will update this page and we will always indicate at the top of the Driver Terms of Use when they were last updated. In certain circumstances, we may, but are not obligated to, notify you of changes by email (if you have provided one) or by way of a temporary banner or pop-up notice on our Sites. Changes to these Driver Terms of Use will always be effective as of the “last updated” date indicated at the top of the Driver Terms of Use, whether we notified you of the changes in any other manner or not.

If you are not willing to accept any changes we make to our Driver Terms of Use, do not use the Networks and/or the Sites, and you should cancel your FLO User Account if you have one. By continuing to use your FLO User Account, the Networks, or the Sites after we have posted changes to the Driver Terms of Use, you are agreeing to the updated Driver Terms of Use. FLO invites you to consult the Driver Terms of Use from time to time to review the most recent version.

4. FLO’s Commitment to FLO Users and FLO Guests

FLO’s obligation under these Driver Terms of Use is to provide FLO Users and FLO Guests with the Charging Services, using commercially reasonable efforts, subject to the terms set forth in these Driver Terms of Use.

5. Becoming a FLO Guest

You can be a FLO Guest and use the Charging Services without setting up a FLO User Account. You can do so in several ways:

• By downloading the FLO Mobile App and providing your e-mail address and payment information.
• By paying for Charging Services with an accepted credit card on Charging Stations that accept credit card payments.
• By using a radio frequency identification card or mobile application made available to you by a Roaming Network, vehicle OEM, or other partner.
• By using features like plug-and-charge or auto-charge when they are linked to your account with a Roaming Network and available at the Charging Station.

By using the Charging Services as a FLO Guest, you accept these Driver Terms of Use and our Privacy Policy (noted above), which governs FLO’s use of your personal information.

6. Becoming a FLO User

To become a FLO User, you need to create a FLO User Account. You can set up a FLO User Account from the FLO Website (www.flo.com/en-CA) or by downloading the FLO Mobile App.

To download the FLO Mobile App on an Apple device use:

https://itunes.apple.com/ca/app/flo-ca/id808395252?mt=8 .

To download the FLO Mobile App on an Android device use:

https://play.google.com/store/apps/details?id=com.addenergie.reseauver.

You will need to provide the following information to create a FLO User Account:

• Name (first and last).
• E-mail address.

By becoming a FLO User, you accept these Driver Terms of Use and our Privacy Policy (noted above), which governs FLO’s use of your personal information. You will receive a link to these Driver Terms of Use and our Privacy Policy while creating your FLO User Account.

Following your account setup, you will receive an e-mail confirming creation of your FLO User Account at the e-mail address you provided, including a copy of these Driver Terms of Use and our Privacy Policy.

It is your responsibility to keep your FLO User Account information including your e-mail address up to date. You can make changes to your information directly from your FLO User Account or you can notify FLO’s Customer Experience Team of any changes by writing to: service@flo.com.

7. Deposits for Charging Services

Before you can access the Charging Services through your FLO User Account, you must deposit a minimum of $10.00 to your FLO User Account. You can make the deposit using the FLO Website or the FLO Mobile App. For additional deposits to your FLO User Account, the minimum amount is $10.00. No deposits to your FLO User Account are required to access Charging Stations that are free-of-charge (i.e. where there are no Charging Fees in effect) or to access the Charging Services as a FLO Guest.

You must use an accepted credit card to deposit funds to your FLO User Account. Currently Visa®, MasterCard® and AMEX® credit cards are accepted. Prior to charging your credit card, an authorization process will occur for the amount of your transaction. FLO uses a third-party payment processor (currently Stripe®) to securely process credit card transactions, including deposits to your FLO User Account.

All FLO User Account deposits received by FLO are placed in a segregated account. The deposits to your FLO User Account do not earn, and FLO will not pay, interest.

8. Payment for Charging Services

You can pay for Charging Services on the FLO Network using your Access Card, the FLO Mobile App, or by calling the toll-free Support Number listed in Section 25 below or posted on the Charging Station and providing your member number (an additional fee of $2.00 is applied when using the toll-free number to start your Charging Session). In some cases, you may also be able to pay for Charging Services on the FLO Network directly with a credit card, or with a radio frequency identification card, or through a mobile application made available to you by Roaming Networks, vehicle OEMs, or other partners, or by activating features like plug-and-charge (based on ISO15118 standards) or auto-charge (based on Electric Vehicle Communication Controller Identifier) that allow you to use and pay for Charging Services simply by connecting the charging cable to your vehicle. Some of these alternative payment methods may be subject to their own terms and conditions, which FLO does not control or bear any responsibility for. We encourage you to read any such terms and conditions before using such payment methods.

Payment for Charging Services on the Roaming Networks may vary. Some Charging Stations on the Roaming Networks will only allow you to pay through the FLO Mobile App while others may also accept payment using a credit card, your Access Card, or features like plug-and-charge or auto-charge. Please review the signage at the individual Charging Station for details or call FLO Customer Experience at the toll-free Customer Experience Number listed in Section 25 below for assistance.

If you pay for Charging Services using your FLO User Account, your FLO User Account will be debited the cost of the Charging Fees plus applicable Taxes after each Charging Session. If for some reason Charging Fees cannot be processed at the time of charging, charging information will be saved and your FLO User Account will be debited those costs at a later time (this may result in charges appearing in your transaction history on a different date than the date on which you used the Charging Services). The balance of your FLO User Account may become negative after a Charging Session, and you will need to replenish your FLO User Account to cover any such negative balance. You will not be able to use the Charging Services while you have a negative balance in your FLO User Account.

Paying for Charging Services with a credit card as a FLO Guest will result in a $40.00 pre-authorization debit on your credit card. After each Charging Session, your credit card will be debited only for the actual cost of the Charging Fees, plus applicable Taxes and a $0.50 transaction fee. Remember that to pay for Charging Services with a credit card as a FLO Guest, you must have a valid credit card. If your credit card is rejected for any reason, you will not be able to access the Charging Services.

Charging Fees may vary by Charging Station and are set by the Charging Station owner, which may be FLO, the Charging Station’s site-host, or, in the case of a Roaming Network, the person authorized to set the fees on that Roaming Network.

If you have questions regarding your transaction history or any correction thereto, or if you wish to dispute any transaction or correction that has been applied to your FLO User Account, please contact FLO Customer Experience at service@flo.com within thirty (30) calendar days of the transaction in question. Assuming you provide sufficient details, FLO will review your claim and respond with its findings. If FLO finds a billing error, FLO will correct the error promptly after completing its review. If you are a FLO User, any reimbursements by FLO for billing errors will be made in the form of a deposit to your FLO User Account; FLO will not make reimbursements to credit cards or issue cheques. If you used the Charging Services as a FLO Guest, any reimbursements by FLO for billing errors will be made in the form of a credit on the credit card you used to pay for the Charging Services. FLO will not be responsible for any expenses incurred or direct or indirect damages resulting from billing errors. If FLO does not find a billing error, FLO will explain its findings. FLO will not review or correct any billing error submitted by a FLO User or FLO Guest more than thirty (30) calendar days from the date of the transaction.

Should you fail to replenish a negative balance in your FLO User Account, in addition to any other remedies available at law, FLO may close your FLO User Account and terminate your access and right to use the Networks. FLO may also decline to open a new FLO User Account for you in the future.

9. Reimbursement of Deposits

You may request reimbursement of the balance in your FLO User Account by contacting FLO Customer Experience at service@flo.com.

Reimbursements may only be requested by the actual credit card holder and will only be made to the credit card used to make the deposits. In exceptional circumstances, and at FLO’s sole discretion only, reimbursement may be made by cheque.

Deposits of promotional credits made to a FLO User Account have no cash value and are not eligible for reimbursement.

10. Access Card

You can purchase an Access Card on the FLO Website or through the FLO Mobile App by using an accepted credit card.

The current price of an Access Card is the price indicated on the FLO Website at the time of purchase plus Tax. FLO will use commercially reasonable efforts to mail your Access Card to you in Canada or the United States within ten (10) business days from the date of purchase. If you have not received your Access Card within twenty (20) business days from the date of purchase, please contact FLO Customer Experience at service@flo.com for assistance.

Use of the Access Card is your responsibility. If you allow a third party, including an employee or contractor, to use your Access Card to access the Networks, it is your obligation to ensure that they agree to and abide by these Driver Terms of Use, and you will be held responsible for all charges and activities related to their use.

11. Lost, Stolen or Damaged Access Card; Lost or Stolen Mobile Device; Misuse of Plug-and-Charge or Auto-Charge Features

You should treat your Access Card like cash and not disclose your FLO User Account information to anyone. If your Access Card is lost or stolen, anyone who obtains possession of it may use your Access Card unless and until it is deactivated or removed from your FLO User Account. You are responsible and FLO will not be liable for any transactions on your Access Card, including any unauthorized transactions. Similarly, if your mobile device is lost or stolen, or if you activate features like plug-and-charge or auto-charge that allow you to use and pay for Charging Services simply by connecting the charging cable to your vehicle, you alone are responsible for any transactions completed through the FLO Mobile App or features like plug-and-charge or auto-charge, including without limitation any unauthorized transactions resulting from loss or theft of your mobile device, vehicle or vehicle identifier.

If your Access Card becomes lost, stolen or damaged, immediately notify FLO Customer Experience by e-mail to service@flo.com or by calling the toll-free Customer Experience Number listed in Section 25 below. Your FLO User Account balance is protected from the time FLO confirms receipt of your written or telephone notice of loss, theft or damage. Upon receiving this notice, FLO will delete the lost, stolen or damaged Access Card from your FLO User Account and it will no longer be useable. If your mobile device is lost or stolen, you alone are responsible for deleting your FLO User Account to prevent unauthorized use of Charging Services through your FLO User Account. You can do so by connecting to your FLO User Account on the FLO website or through the FLO Mobile App using another device. You should also call FLO Customer Experience at the toll-free Customer Experience Number listed in Section 25 below for assistance opening a new FLO User Account and to ensure any balance in your old FLO User Account is transferred, and any Access Cards you may have get linked, to your new FLO User Account. If you activated features like plug-and-charge or auto-charge and your vehicle becomes stolen or you believe your vehicle identifier has been stolen, you alone are responsible for disactivating the plug-and-charge or auto-charge feature to prevent unauthorized use of Charging Services through such features. You can do so by calling FLO Customer Experience at the toll-free Customer Experience Number listed in Section 25 below or by following the instructions provided to you from the accounts you may have with Roaming Networks, vehicle OEMs, or other partners. FLO disclaims all liability for your failure to delete your FLO User Account or to disactivate the plug-and-charge or auto-charge feature, as may be necessary in circumstances such as those described here.

You may replace an Access Card that was lost, stolen, or damaged (including by improper use or abuse) by ordering a new Access Card on the FLO Mobile App or through the FLO Website. You will be charged a fee equal to the current purchase price of a new Access Card plus Tax. To replace an Access Card for any other reason, contact FLO Customer Experience by e-mail to service@flo.com or by calling the toll-free Customer Experience Number listed in Section 25 below. If a replacement is required because of a defect in the Access Card that is not caused by improper use or abuse, FLO will cover the cost of replacing the Access Card, including shipping fees within Canada. In case of any dispute concerning the reason for Access Card replacement, you agree, if requested, to provide a photo of the Access Card or return the physical Access Card for inspection by FLO. Any funds remaining in your FLO User Account will be transferred to your new Access Card prior to its sending by FLO.

If you activate features like plug-and-charge or auto-charge, you alone are responsible for disactivating them when you sell or otherwise dispose of your vehicle to prevent subsequent users of your vehicle from making unauthorized use the Charging Services through such features. You can do so by calling FLO Customer Experience at the toll-free Customer Experience Number listed in Section 25 below or by following the instructions provided to you from the accounts you may have with Roaming Networks, vehicle OEMs, or other partners. FLO disclaims all liability for your failure to disactivate the plug-and-charge or auto-charge feature in such circumstances.

12. Charging Station Location and Availability

For the convenience of all FLO Users and FLO Guests, FLO provides a map of available Charging Stations on the Networks via the FLO Mobile App and FLO Website. This information is provided for informational purposes only, and, while FLO uses commercially reasonable efforts to keep the mapping information accurate, complete and up-to-date, FLO cannot and does not warrant that it is error-free. FLO assumes no direct or indirect liability in the event that actual Charging Station availability and/or terms of use differ from the information provided on the map in the FLO Mobile App or on the FLO Website. Factors that can impact the accuracy of the map include: (a) failure by a Charging Station owner to provide sufficient maintenance or monitoring; (b) failure of a Charging Station owner to advise FLO of a change to access rules related to the Charging Station or power outages; (c) failure of a Roaming Network operator to advise FLO of changes or power outages related to a Charging Station; and/or (d) force majeure situations beyond the reasonable control of the Charging Station owner, Roaming Network operator and/or FLO.

13. Charging Fees

Charging Fees are set by Charging Station owners (which can be FLO in certain cases or third-party site hosts in other cases), at their sole discretion and in accordance with applicable law. Some Charging Stations are free-of-charge.

Charging Stations may display applicable Charging Fees in different ways. For Charging Stations with screens that are manufactured by AddÉnergie Technologies Inc., the Charging Fee will appear on a digital display. For Charging Stations without screens, including those on Roaming Networks, please review posted signage or call FLO Customer Experience at the toll-free Customer Experience Number listed in Section 25 below for applicable Charging Fees. Charging Fees are also posted on the Charging Station map available on the FLO Mobile App and FLO Website; in the event of a conflict, the pricing posted at the Charging Station controls over any pricing shown on the Charging Station map. Remember that Taxes may be payable on Charging Fees.

For Charging Stations on the FLO Network, Charging Fees may be billed at a fixed rate, by time, by energy consumed, or through some combination of those options. When the Charging Fee is a fixed rate, the Charging Session will be billed at the fixed rate, no matter how much time you use the Charging Services or how much energy your vehicle draws from the Charging Station. When the Charging Fees are time-based, the Charging Session is billed based on the time you use the Charging Services, to the second (which, depending on the Charging Station, could include the time it takes you to replace the holder on the Charging Station). To avoid unnecessary charges on Charging Stations that use time-based billing, please ensure you replace the Charging Station connector in its holder on the Charging Station promptly after completion of the Charging Session. You alone are responsible for doing so and FLO disclaims all liability for unnecessary charges that result from your failure to do so. When the Charging Fees are energy-based, the Charging Session is billed based on the quantity of energy your vehicle draws from the Charging Station. Quantity of energy transferred is calculated at the Charging Station level; calculations reported by your vehicle may differ but Charging Fees are determined by the applicable Charging Station.

For Charging Stations on Roaming Networks, Charging Fees will be based on the rules of the Roaming Network. It is your responsibility to confirm any Charging Fees in advance of starting a Charging Session on a Roaming Network. Any questions regarding payment for Charging Sessions on Roaming Networks can be directed to FLO Customer Experience at service@flo.com and are governed by Section 8 above.

Any additional fees associated with accessing the Networks (e.g., cellular data fees incurred for use of a smart phone, idle fees, or parking fees/tickets where applicable) are your sole responsibility.

If your FLO User Account contains a balance in Canadian Dollars and you use Charging Services outside Canada and pay Charging Fees posted in a foreign currency, FLO will convert your Charging Fees to Canadian Dollars at currency exchange rates then available to FLO from its currency exchange API and debit your FLO User Account in Canadian Dollars.

14. Charging Sessions

Before commencing a Charging Session, please always review and follow any safety instructions posted on or around the Charging Station. Please also visually inspect the Charging Station to ensure that you do not see any visible damage. If you see any damage, please call FLO’s 24/7 on-the-road support team at 1-888-356-8911 to confirm whether the Charging Station is safe to use prior to commencing a Charging Session. Note that we have important limitations in these Driver Terms of Use on FLO’s liability for any damage caused while using a Charging Station on the Networks.

Charging Sessions on the FLO Network

A FLO Guest, or a FLO User with a valid FLO User Account containing a positive balance of any amount, may each use the Charging Services at any available Charging Station on the FLO Network.

To activate a Charging Station that is on the FLO Network, you must either:

• Tap your Access Card on the designated area on the Charging Station;
• Use your smart phone to find the Charging Station through the FLO Mobile App and follow the instructions to start the activation process; or
• Call FLO’s 24/7 on-the-road support team at the toll-free Support Number listed in Section 25 below or posted on the Charging Station and provide your FLO User Account number (an additional fee of $2.00 is applied when using the toll-free number).

In some cases, you may also be able to activate a Charging Station that is on the FLO Network by using a credit card, a radio frequency identification card, or mobile application made available to you by Roaming Networks, vehicle OEMs, or other partners, or by activating features like plug-and-charge (based on ISO15118 standards) or auto-charge (based on Electric Vehicle Communication Controller Identifier) that simplify the charging experience by allowing you to activate a Charging Station by connecting the charging cable to your vehicle.

Charging Sessions on Roaming Networks

Accessing and activating a Charging Station on a Roaming Network may be different. For instance, some Charging Stations may only allow you to activate them using the FLO Mobile App while others may accept a credit card, your Access Card, or features like plug-and-charge or auto-charge. Please review the signage at the individual Charging Station for details or call FLO’s 24/7 on-the-road support team for assistance.

For Charging Sessions on all Networks, the data generated by the Charging Station will indicate and be proof of your period of use of a Charging Station.

15. Transaction Receipt

After each Charging Session, you will receive a receipt of the transaction.

If (a) you activated the Charging Session through your FLO User Account, including with features like plug-and-charge or auto-charge when they are linked to your FLO User Account, then you will receive the receipt at the e-mail address specified in your FLO User Account.

If (b) you activated the Charging Session as a FLO Guest by using the FLO Mobile App, then you will receive a receipt at the e-mail address you provided before starting your Charging Session.

If (c) you activated the Charging Session as a FLO Guest without using the FLO Mobile App, then one of the following will apply:

• Where you activated a Charging Session by using the Charging Station’s credit card terminal, you will receive a receipt through a website URL, which you can access by QR code, text message, or other means (depending on location) on an internet-enabled mobile device.
• Where you activated a Charging Session by using a radio frequency identification card or mobile application made available to you by a Roaming Network, vehicle OEM, or other partner, the applicable partner will be responsible for providing you a receipt.
• Where you activated a Charging Session by using features like plug-and-charge or auto-charge when they are linked to your account with a Roaming Network, the applicable Roaming Network will be responsible for providing you a receipt.

The receipt issued by FLO in the circumstances described above in (a) or (b) will specify that your FLO User Account (or credit card, if you used the Charging Services as a FLO Guest) has been debited for the Charging Fees associated with the Charging Session. It will also specify the following information:

• Access Card identification.
• Name of Park (group of Charging Stations in which Charging Station is located).
• Name and address of Charging Station.
• Date and time of the start of the Charging Session.
• Date and time of the end of the Charging Session.
• Energy consumed.
• Duration of Charging Session.
• Rate of Charging Session.
• Applicable Taxes.
• Cost details and total cost of the Charging Session.
• Balance of FLO User Account (for FLO Users only).

The receipt may specify different information in the circumstances described above in (c) or if the Charging Session occurred at a Charging Station on a Roaming Network.

Please note that FLO Charging Stations do not provide physical receipts.

16. Charging Station Availability

To determine whether a Charging Station is available for use, please consult the FLO Mobile App or the FLO Website (this information may also appear on mobile applications made available to you by Roaming Networks, vehicle OEMs, or other partners). FLO assumes no direct or indirect liability in the event that the actual Charging Station availability or status differs from the information provided on the FLO Mobile App or on the FLO Website.

17. Obligations of FLO Users and FLO Guests

You agree to pay all Charging Fees for the Charging Services initiated by you or through the use of any means described in Section 8 above.

You agree to use the Charging Services as would a reasonable person for the purposes for which the Charging Services were designed and in compliance with these Driver Terms of Use. To use the Charging Services, you must ensure that your electric vehicle is in proper functioning condition and that its battery and connecting apparatus are compatible with the Charging Station.

You must comply with all applicable laws, regulations, and rules related to the Charging Stations and/or the property on which the Charging Stations are located. You are solely responsible for any damage that you cause to the Charging Station or the area in which it is located and you must immediately inform FLO Customer Experience in writing of any such damage at service@flo.com, including the location, Charging Station number, type of damage caused and, if available, a photo of the damage.

If you are a FLO User, you represent that all information in your FLO User Account is accurate and up-to-date and agree to take all steps necessary to update your FLO User Account information within a reasonable time if the information changes.

If you are a FLO Guest, you represent that all information you provide via the FLO Mobile App is accurate and up-to-date.

You agree not to perpetuate any fraud or engage in any unlawful action against FLO or its affiliates in relation to the Charging Stations or the Networks. Should FLO discover that you have engaged in any such action in breach of these Driver Terms of Use, in addition to any other remedies available in these Driver Terms of Use or at law, FLO reserves the right to calculate and deduct any amount owing from your FLO User Account or, if you are a FLO Guest, the credit card you used to start a Charging Session.

18. Use of the FLO Website and FLO Mobile App

You may access and use the FLO Website and FLO Mobile App to obtain information regarding Charging Station locations on the Networks, trip mapping and other content and features that FLO may make available from time to time. Use of the FLO Website and FLO Mobile App are subject to FLO’s Website Terms of Use and Privacy Policy.

You acknowledge and agree that FLO may modify the FLO Website and FLO Mobile App in any way and at any time, with or without notice. You further acknowledge and agree that, while FLO has attempted to provide accurate information on the FLO Website and FLO Mobile App, such information may change frequently. In no event will FLO be responsible for the accuracy, usefulness or completeness of any information, materials or other content on the FLO Website or FLO Mobile App, nor does FLO warrant that any such information, materials, or other content is up-to date.

19. Personal Information

Your use of the Charging Services generates data and personal information that is subject to the terms of the FLO Privacy Policy.

20. Term and Termination

The Driver Terms of Use will continue to apply to the matters covered hereunder unless and until terminated by FLO.

You may terminate your agreement with FLO under these Driver Terms of Use for any reason or no reason by cancelling your FLO User Account at any time, without any fees or penalty other than as provided herein, including replenishing any negative balance in the User Account, by following the instructions under the ‘Delete My Account’ feature in the FLO Mobile App under the ‘Me’ and ‘My Account’ tabs.

Upon any such termination by you, the provisions of these Driver Terms of Use shall continue to apply to any and all activities that took place hereunder, including without limitation the provisions included in Sections 22, 23, 24, 31, and 33.

FLO may terminate your FLO User Account for any reason or no reason at any time.

Upon termination, the FLO User Account you have created will be closed and any balance remaining in your FLO User Account at the time of termination will be reimbursed to you, net of any amounts owing by you to FLO, as described in Section 9 above.

21. Violation of Driver Terms of Use

You agree that FLO may, in its sole discretion and without prior notice, terminate your access to the Networks and/or block your future access to these Networks if FLO determines that you have violated these Driver Terms of Use or other agreements or guidelines which may be associated with your use of the Networks. You also agree that any violation by you of these Driver Terms of Use may cause irreparable harm to FLO, for which monetary damages would be inadequate, and you consent to FLO obtaining any injunctive or equitable relief that FLO deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies FLO may have at law or in equity.

You agree that FLO will not be liable to you or to any third party for termination of your access to the Networks or Sites for any reason.

22.Disclaimer of Warranties

TO THE MAXIMUM EXTENT ALLOWABLE BY APPLICABLE LAW, YOU EXPRESSLY AGREE THAT THE USE OF THE NETWORKS, THE CHARGING STATIONS, THE SITES AND THE ACCESS CARDS IS AT YOUR SOLE RISK. THE NETWORKS, THE CHARGING STATIONS, THE SITES AND THE ACCESS CARDS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTIBILITY, SATISFACTORY QUALITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. FLO PROVIDES THE FLO NETWORK, THE SITES AND ACCESS CARD, AND FLO AND/OR EACH CHARGING STATION HOST PROVIDES THE CHARGING STATION, ON A COMMERCIALLY REASONABLE BASIS (SUBJECT AT ALL TIMES TO SITE CONDITIONS, SITE RULES, CHARGING STATION RULES, AND OTHER FACTORS THAT COULD LIMIT FLO’S OR A CHARGING STATION HOST’S ABILITY TO PROVIDE THE FOREGOING) AND FLO DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE CHARGING STATIONS, THE SITES OR ACCESS CARDS AT ANY GIVEN TIME OR LOCATION, OR THAT THERE WILL BE CHARGING STATIONS LOCATED IN A SPECIFIC GEOGRAPHIC AREA. YOUR ACCESS AND USE OF THE NETWORKS, THE CHARGING STATIONS, THE SITES AND ACCESS CARDS ARE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO OR LOSS OF YOUR EV, MOBILE DEVICE, OTHER PROPERTY OR ANY OTHER DAMAGES OR LOSS (INCLUDING BODILY INJURY) THAT RESULT FROM SUCH ACCESS OR USE.

TO THE MAXIMUM EXTENT ALLOWABLE BY APPLICABLE LAW, FLO MAKES NO WARRANTY REGARDING THE NETWORKS, THE CHARGING STATIONS, THE SITES, THE ACCESS CARDS AND/OR THEIR CONTENT AND EXPRESSLY DISCLAIMS ANY WARRANTIES OR REPRESENTATIONS THAT:

• THEY WILL MEET YOUR NEEDS AND EXPECTATIONS;
• THEY WILL BE ACCURATE, COMPLETE, RELIABLE OR RELEVANT;
• THEIR OPERATION WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• THE METHOD OF BILLING SELECTED BY THE SITE HOST COMPLIES WITH APPLICABLE LAW;
• DEFECTS OR ERRORS WILL BE CORRECTED; OR
• CHARGING STATIONS WILL PROVIDE A SPECIFIC QUANTITY OF ELECTRICITY.

23. Limitation of Liability

TO THE MAXIMUM EXTENT ALLOWABLE BY APPLICABLE LAW, YOU AGREE THAT IN NO EVENT WILL FLO, ITS AFFILIATES (INCLUDING ITS PARENT COMPANY ADDÉNERGIE TECHNOLOGIES INC.), ANY CHARGING STATION OWNER OR HOST, ANY ROAMING NETWORK AND ANY CHARGING STATION SPONSOR OR ADVERTISER AND EACH OF THEIR EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS OR REPRESENTATIVES, OR ANY AFFILIATES THEREOF (EACH, A “FLO REPRESENTATIVE” AND COLLECTIVELY, “FLO REPRESENTATIVES“) HAVE ANY RESPONSIBILITY OR LIABILITY, WHETHER IN CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, STRICT LIABILITY, OR FRAUD), STATUTORY VIOLATION (INCLUDING, BUT NOT LIMITED TO, UNFAIR BUSINESS PRACTICES) OR ANY OTHER LEGAL THEORY, FOR ANY LOSS OR DAMAGE WHATSOEVER, INCLUDING WITHOUT LIMITATION INCIDENTAL, INDIRECT, PUNITIVE, EXEMPLARY, CONSEQUENTIAL OR SPECIAL DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR PAIN AND SUFFERING, BODILY INJURIES, EMOTIONAL DISTRESS OR SIMILAR DAMAGES, HARM TO BUSINESS OR REPUTATION, LOSS OF INFORMATION, ANY DATA BREACH, LOSS OF PROFIT, LOSS OF REVENUE OR INCOME, LOSS OF SALARY OR OTHER COMPENSATION FROM EMPLOYMENT), ARISING FROM OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE NETWORKS, THE CHARGING SERVICES, THE CHARGING STATIONS, THE ACCESS CARDS, THE SITES OR THEIR CONTENT, OR PLUG-AND-CHARGE, AUTO-CHARGE OR ANY OTHER SIMILAR FEATURES, EVEN IF FLO OR ANY FLO REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS OR IF SUCH DAMAGE OR LOSS WAS FORESEEABLE.

TO THE MAXIMUM EXTENT ALLOWABLE BY APPLICABLE LAW, FLO AND FLO REPRESENTATIVES DISCLAIM ALL LIABILITY FOR THE ACTS, OMISSIONS OR CONDUCT OF ANY THIRD-PARTY, INCLUDING BUT NOT LIMITED TO USERS OF THE NETWORKS OR ANY CHARGING SERVICES OR ANY CHARGING STATION OR ANY ACCESS CARD OR PLUG-AND-CHARGE, AUTO-CHARGE OR ANY OTHER SIMILAR FEATURES, OR OWNERS OR OPERATORS OF CHARGING STATIONS OR ANY OWNER, OPERATOR, LICENSEE, OCCUPANT OR OTHER PERSON ON OR RESPONSIBLE FOR ANY PROPERTY ON WHICH A CHARGING STATION IS LOCATED AND MAY IN NO CASE BE HELD LIABLE, WHETHER IN CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, STRICT LIABILITY, OR FRAUD), STATUTORY VIOLATION (INCLUDING, BUT NOT LIMITED TO, UNFAIR BUSINESS PRACTICES) OR ANY OTHER LEGAL THEORY, FOR ANY LOSS OR DAMAGE (INCLUDING, WITHOUT LIMITATION, SPECIAL, INDIRECT, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR INCIDENTAL DAMAGES) OR COSTS ARISING IN ANY MANNER FROM:

• THE ACTS, OMISSIONS OR CONDUCT OF A THIRD-PARTY; AND
• THE USE OF OR INABILITY TO USE THE NETWORKS, ANY CHARGING SERVICES, ANY CHARGING STATION, ANY ACCESS CARD, OR PLUG-AND-CHARGE, AUTO-CHARGE OR ANY OTHER SIMILAR FEATURES.

IF, NOTWITHSTANDING THE OTHER PROVISIONS OF THESE DRIVER TERMS OF USE, FLO IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH YOUR USE OF THE NETWORKS, THE CHARGING SERVICES, A CHARGING STATION, AN ACCESS CARD, OR PLUG-AND-CHARGE, AUTO-CHARGE OR ANY OTHER SIMILAR FEATURES, THEN, TO THE MAXIMUM EXTENT ALLOWABLE BY APPLICABLE LAW, FLO’S LIABILITY, WHETHER IN CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, STRICT LIABILITY, OR FRAUD), STATUTORY VIOLATION (INCLUDING, BUT NOT LIMITED TO, UNFAIR BUSINESS PRACTICES) OR ANY OTHER LEGAL THEORY, SHALL IN NO EVENT EXCEED THE GREATER OF (1) THE TOTAL OF ANY CHARGING FEES INCURRED ON THE NETWORKS AND PAID TO FLO ARISING FROM YOUR USE OF THE NETWORKS IN THE SIX (6) MONTHS PRIOR TO THE DATE OF THE INITIAL CLAIM MADE AGAINST FLO (FOR GREATER CERTAINTY NOT INCLUDING THE PURCHASE PRICE FOR ANY FLO HARDWARE OR SOFTWARE PRODUCTS OR ANY FLO EXTENDED WARRANTIES OR SIMILAR SUPPORT PROGRAM), OR (2) $100.00. YOU MAY HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURSIDICTION TO JURISDICTION. THESE LIMITATIONS OR EXCLUSIONS OF LIABILITY MAY NOT PREJUDICE YOUR STATUTORY RIGHTS.

24. Indemnification

To the maximum extent allowable by applicable law, you will indemnify, defend and hold FLO and FLO Representatives (the “Indemnified Parties”) harmless from and against any claims brought by third parties against the Indemnified Parties resulting from:

• Any breach by you of the Driver Terms of Use;
• Any damage you cause to a Charging Station, the Networks, the property of FLO or a third party while you are in the process of using a Charging Station or the Networks (including driving to or from same); or
• Your violation of any applicable law, rule or regulation.

You agree that the Indemnified Parties will have no liability, whether in contract, breach of warranty, tort (including, without limitation, negligence, strict liability, or fraud), statutory violation (including, but not limited to, unfair business practices) or any other legal theory, in connection with any such claim and agree to hold them harmless against any and all resulting losses, damages, judgments, awards, costs, expenses, as well as judicial and extrajudicial fees and costs.

25. FLO Contact Information

You can send FLO an e-mail at service@flo.com.

You can access the FLO Website at www.flo.com/en-CA/.

You can send mail to FLO at the following address:

Services FLO Inc.
2800 Rue Louis-Lumière, Suite 100,
Québec (Québec) G1P 0A4, Canada

For support using Charging Stations, you can contact FLO’s 24/7 on-the-road support team at 1-888-356-8911 (the “Support Number”).

For other inquiries, you can contact FLO’s Customer Experience team at 1-855-543-8356 (the “Customer Experience Number”) seven days a week (including statutory holidays) from 7 a.m. to 9 p.m. Eastern Standard Time.

For questions relating to the FLO Website, you can e-mail webmaster@flo.com.

For questions relating to privacy, you can e-mail privacy@flo.com.

26. E-mail

E-mail is neither protected nor confidential. Messages, whether sent by e-mail or other means, may be lost or intercepted. No electronic system can be perfectly protected or error-free. FLO will not be responsible for damages you may suffer through the exchange of messages by e-mail or other means, should they be generated by you or by FLO.

27. Copyright

All texts, images, photographs, information, audio clips, video clips, software and codes available on the Sites and the Charging Stations on the FLO Network (collectively the “Content”), including the presentation of the Content are protected by all applicable laws, including copyright laws, and belong to FLO, its affiliates or its licensors.

For so long as you agree to and comply with these Driver Terms of Use, FLO grants you a personal, non-exclusive, non-transferable license to use and display the Sites and their Content on your computer, mobile phone or any other electronic device, solely for personal and non-commercial use.

The modification, reproduction, distribution, transmission, dissemination, representation, networking, marketing, publication, licensing, public performance, downloading, creation of derivative works, internet posting, sale or any exploitation of the Sites and their Content are prohibited.

28. Software

All the software integrated into or included on the FLO Network and the Sites, including all files and/or images contained in or generated by such software, is protected by copyright and may be protected by other rights as well. Such software belongs to FLO, its affiliates or its licensors.

You may not: (i) use, reproduce, modify, adapt, translate, download or transmit the software, in whole or in part; (ii) sell, lease, rent, license or transfer the software or otherwise allow access thereto; (iii) alter, remove or cover any trademark or notice of ownership included in the software; and/or (iv) decompile, disassemble, decrypt, extract or reverse-engineer the Sites and its components, including, without limitation, the software, or assist anyone to do so.

You acknowledge that you do not hold any right, title, interest or license to or in the software integrated into the Sites or that may be downloaded from the Sites.

29. Trademarks

Certain names, words, titles, phrases, graphics, logos, icons or designs used in relation to the FLO Network or the Sites may be trademarks or service marks belonging to FLO or other service providers, used with the consent of third-party owners (the “Trademarks”). You agree not to remove, edit copy or otherwise alter or use the Trademarks or any other proprietary information.

30. Void Where Prohibited

The Networks are not intended to be used, and may not be used, outside of Canada and the United States. FLO makes no representation or warranty that the Networks or the information provided thereon is lawful in every jurisdiction from which it may be accessed, or that it is available for use in other jurisdictions. If you access or use the Networks from a jurisdiction outside of Canada or the United States, you are responsible for compliance with all applicable local laws.

31. Arbitration, Waiver of Right to Jury Trial, and Class Action Waiver

You and FLO agree that any controversy or claim arising out of or relating to these Driver Terms of Use that is not resolved by negotiation, including with respect to the validity, existence or the breach hereof, shall be determined exclusively by final and binding confidential arbitration, using the English language, administered by ICDR Canada in accordance with its Canadian Arbitration Rules. The number of arbitrators will be one. Except as may be required by law, neither party nor its representatives may disclose the existence, content or results of any arbitration related to these Driver Terms of Use, including the content of any documents exchanged within the arbitration proceedings, without the prior written consent of the other party. To start an arbitration, please complete the form available on the ICDR Canada website: https://www.icdr.org/icdrcanada. Notwithstanding the foregoing, each party shall have the right to bring an action in a court of proper jurisdiction for individual injunctive or other equitable or conservatory relief, pending a final decision by the arbitrator.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, you agree that all claims will be brought on an individual basis, you waive any right you may have to start or participate in any class action against FLO and you agree to opt out of any class proceeding against FLO. If for any reason a claim proceeds in court rather than in arbitration each PARTY waiveS any right to a jury trial.

32. Language

A French version of these Driver Terms of Use is available on the Sites if needed. Une version française de ces Conditions d’utilisation conducteur est disponible sur http://www.flo.com/fr-CA/.

33. Choice of Law; General Provisions

By using the Networks from within Canada, to the extent permitted by applicable law, you agree that these Driver Terms of Use are governed by and construed under the laws of your province of residence and the federal laws of Canada applicable therein, without reference to its conflict of laws provisions that would require the application of the laws of another jurisdiction.

If any provision of these Driver Terms of Use, including any documents incorporated therein by reference, is held to be invalid or unenforceable, that provision will be deemed severable from these Driver Terms of Use and shall not affect the validity and enforceability of any remaining provisions, which will remain in full force and effect. The Driver Terms of Use and any documents incorporated therein by reference constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. Each party acknowledges that, in entering into these Driver Terms of Use it has not relied on, and (in the absence of fraud) will have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in these Driver Terms of Use. Nothing in the foregoing sentence shall exclude or restrict your liability arising out of fraud or fraudulent misrepresentation. Any waiver of any provision of the Driver Terms of Use will be effective only if in writing and signed by FLO. The failure of a party to assert any right under these Driver Terms of Use shall not be considered a waiver of that party’s right and those rights will remain in full force and effect. You are not allowed to assign these Driver Terms of Use or any rights hereunder. FLO is allowed at its sole discretion to assign these Driver Terms of Use or any rights hereunder to any third party, without giving prior notice to you.

34. Third Party Cellular Transmission Service

Where FLO or its parent company AddÉnergie Technologies Inc. subscribes to a telecommunication service to assist in providing the Charging Services, you acknowledge and agree that: (1) FLO Users and FLO Guests are not third party beneficiaries of a contract between AddÉnergie Technologies Inc. and the company providing a telecommunication service (the “company”), (2) the company has no liability to FLO Users or FLO Guests, whatever its nature, including, without limitation, with respect to devices, services, cellular carrier network availability, speed of communications, loss or theft of devices, and content, (3) the company provides services without warranty of any kind, including, without limitation, communications security, (4) FLO Users and FLO Guests may not: a) use the services in an abusive, illegal or offensive manner, (b) use excessive data or cellular network capacity, and (c) modify, reproduce (including electronic serial numbers or other components) or resell the services; in all such cases, the services may be terminated or suspended, and (5) the company may enforce this paragraph and this schedule as a third party beneficiary.

© 2023. Services FLO Inc. All rights reserved.