Customer support services
Protect your investment from day one by ensuring your chargers are always ready to go.
Stay ahead of problems
Our expert team proactively monitors your charging stations 24/7 so we know when something is not working before your customers do. If we cannot fix the issue remotely, we will dispatch a qualified FLO-trained technician within one business day.
Get up and running
Commissioning and activation ensures your new equipment is ready to go so you can begin providing charging as soon as your site is ready.
Comprehensive coverage
If something goes wrong, we’ve got your back. We’re committed to getting you replacement parts when and where you need them.
Guaranteed performance
Looking for more? With FLO’s optional Performance Warranty, we will guarantee your uptime as well as additional coverage for when the unexpected arises.
The right support for you
Know you are covered with our basic warranty or guarantee your uptime with FLO’s Performance warranty. You decide.
Basic
Our standard offering available on all products. Extend your term past 2 years with our optional extended warranty service.
Performance
Our premium service offering guaranteed 98% or better uptime
Why uptime matters?
Mitigate charger anxiety
One of the great fears of migrating to EVs is running out of charge. Don't make matters worse by deploying chargers that don't work when your customers need them most.
Deliver great experiences
We know you're not an expert in EV charging, but we are. Leave the headaches and hassles to us while delivering great charging experiences every day.
Maximize your investment
Better uptime means more chargeable hours and revenue per station. Pretty simple.
The performance difference
The FLO Performance warranty protects your charging investment and provides the ultimate peace of mind. We have you covered with an industry leading uptime guarantee of at least 98%, 24/7 proactive monitoring and support, and priority maintenance service from our expert team. Now that’s a performance warranty done right
Stay ahead of problems
Our expert team proactively monitors your charging stations 24/7 so we know when something is not working before your customers do. If we cannot fix the issue remotely, we will dispatch a qualified FLO-trained technician within one business day.
Keep your equipment healthy
The FLO Performance warranty also provides one preventative maintenance visit per year for DC fast chargers to ensure the equipment is working at peak performance.
Up and running faster
With the FLO Performance warranty, we offer priority service for commissioning and activation of your new equipment so you can start providing charging services sooner
Support when you need it
Time is money, that’s why our performance warranty provides a response time of one business day for most service issues so your site is back up and running as soon as possible. The FLO Performance warranty lets you focus on business matters that count while knowing your charging investment is running smoothly.
FAQs
How does FLO define uptime?
Charging station uptime measures the time during which a charging station is in-use or available for use. It is expressed as a percentage and is typically calculated as a 12-month rolling average.
((Number of hours in the period x number of included stations) – (Sum of Outage Time* – Sum of Excluded Time*)) / (Number of hours in the period x number of included stations)
What's the difference between Basic and Extended warranty?
FLO’s basic and extended warranties offer the exact same coverage. The only difference is that the extended warranty option increases the term length if you want more than the standard 2 year coverage.
Related Resources
FLO operates one of the largest EV charging networks in North America for drivers to plug in wherever they are: at home, work or on the go.
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